FAQs

ORDERS & MODIFICATIONS

Can I change or cancel my order after it has been placed?

Yes, but only within our daily modification window. We enforce a strict 5:00 PM EST daily order cut-off time.

• If you placed your order before 5:00 PM EST, you must contact us before 5:00 PM EST on that exact same day.
• If you placed your order after 5:00 PM EST or over the weekend, you must contact us before 5:00 PM EST on the next business day.

Once an order passes this 5:00 PM EST marker, it enters our automated warehouse queue and cannot be stopped, changed, or canceled.

What order details can be adjusted within the modification window?

If you contact us before the 5:00 PM EST daily cutoff, we can update your apparel sizing, correct typographical errors in your shipping address, or update your contact email. For your financial security, we cannot modify credit card payment details, adjust product prices, or apply post-purchase discounts.

SHIPPING & FULFILLMENT

What are your shipping rates and speeds?

We provide a simple, flat-rate shipping structure for all orders targeting the United States:

• Standard Shipping Fee: $6.99 USD flat rate.
• Handling & Processing Time: 1 to 2 business days (processed Monday through Friday).
• Transit Delivery Time: 2 to 6 business days.
• Total Estimated Delivery Window: 3 to 8 business days from the moment you place your order.

Which shipping carriers do you use?

We partner exclusively with dependable, tier-one global logistics lines to handle deliveries securely, specifically USPS, UPS, and FedEx.

Do you ship out orders on weekends?

Our customer support team is available on Saturdays to answer inquiries. However, our physical warehouse fulfillment and shipping operations run strictly Monday through Friday. Orders placed over the weekend will begin their 1–2 day handling processing frame on Monday morning.

PAYMENTS & SECURITY

What payment methods do you accept?

We accept major global credit card networks and secure digital wallets at checkout:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets: PayPal.

Is my payment information secure on your website?

Absolutely. We prioritize your privacy and data security. Your credit card information is always encrypted dynamically during transfer over networks using standard Secure Socket Layer (SSL/TLS) configurations. Furthermore, our checkout infrastructure is strictly PCI-DSS compliant, meaning your financial tokens are handled externally and are never stored on our servers.

RETURNS & REFUNDS

What is your return policy?

We offer an absolute 30-day coverage window to request a return, starting from the day your tracking number shows the carrier successfully delivered the parcel to your destination. Items must be unworn, unwashed, and in their original packaging to qualify.

Are there any return shipping or restocking fees?

No. We run an absolute zero-fee ($0.00) return structure. Evowearshop does not charge any restocking fees, and we provide zero-fee return shipping options to ensure a risk-free shopping experience for our premium blazer collections.

How long does it take to get my refund?

Once your return parcel arrives back at our facility and passes inspection, we issue the credit back to your original payment method (Visa, MasterCard, Amex, Discover, or PayPal account ledger) within 7 calendar days. Your banking institution or credit card network may take an additional 3 to 7 business days to post the balance to your account statement.

CUSTOMER SERVICE

How can I get in touch with your team?

For tracking requests, order updates, or sizing help, contact our administrative support channels directly:

• Email Address: support@evowearshop.shop
• Physical Address: 4856 Peppertree Dr, Antioch, TN 37013, United States
• Support Operational Hours: 8:00 AM – 7:00 PM (EST), Monday through Saturday